Shipping policy
We are committed to getting your Pine Needle Tea to you as quickly and reliably as possible.
Shipping Rates & Costs
- Standard Shipping: Free on all orders (domestic and international).
Order Processing & Handling Time
We pride ourselves on fast fulfillment from our location in Waycross, Georgia.
Domestic (USA):
- Handling Time: Orders are processed and shipped the same day or the next business day (Monday – Saturday).
International Shipment:
- Handling Time: Orders are processed and shipped within 2 business days (Monday – Saturday).
Order Cut-off Time: 06:00 PM (EST). Orders placed after this time will be processed the following business day.
Transit Time & Delivery
Once your order has been handed over to the carrier (USPS, UPS or FedEx for international), the estimated delivery time is:
- Domestic transit time: 3 to 4 business days.
- International transit time: 6 to 12 business days.
Shipping Carriers
We use reliable carriers including USPS and UPS or FedEx for international to ensure your package arrives safely. All orders include a tracking number so you can follow your tea's journey to your doorstep.
Tracking Your Order
Once your order has shipped, you will receive an email confirmation with a tracking link. Please allow up to 24 hours for the tracking information to update on the carrier's website.
Address Changes & Delivery Issues
- Address Accuracy: Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
- Missing Packages: If your tracking information shows "Delivered" but you haven't received your package, please contact the carrier directly or reach out to us at help@cgsfresh.com within 24 hours.
Contact Information
If you have any questions regarding your shipment, please contact us:
- Email: help@cgsfresh.com